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KMx Support, Tutorials, Documentation and Training Schedules
KMSI provides comprehensive training, support and reference materials for clients and prospective clients.  Review and/or download materials from this page to learn more about KMx - The Advanced Distributed Learning Platform.

KMx Online Introductory Course and Process Tutorials:

  1. An Introduction to KMx
  2. KMx QuickClick Process Tutorials

KMx User Documentation and References Available for Download:

  1. KMx V8.1 Developer & Administrator Guide
  2. KMx V9.0 Release Notes
  3. KMx Administrative Levels
  4. KMx Integration Overview
  5. KMx Integration Kit and Example Source Code
  6. Microsoft PowerPoint eLearning Template

KMx Developer/Administrator Classes

KMSI provides a two-day Developer/Administrator course for new and existing customers. This course is offered  up to four time each year. During the two day program, participants will learn how to fully leverage KMx, the industries most comprehensive learning technology platform. Each convening is held at KMSI's Baltimore/Washington International (BWI) Airport headquarters facility.  

Price: $595.00 USD
Register at:

KMx Customer Support Policy
Licensed customers of KMx and other KMSI products are eligible for technical support via phone and email.  Telephone support is available 9:00 am Ė 5:00 pm ET, Monday Ė Friday, except holidays.  In the event that all agents are busy, a voice mail message may be left.  Voice messages will usually receive a response within one business day.  The phone number for telephone support is (866) 501-5674. 

Email requests for support should be addressed to   Requests should include a description of the problem or question and any alerts or messages reported by the system.   Requests for support received by email will usually receive a response within one business day. 

Customers may designate up to three customer service points of contact.   KMSI will accept support requests from these designated individuals.   KMSIís technical support services do not include support for the Customerís end user community.

KMSI will periodically publish patches to address minor bugs or defects in the software. Whenever an patch is released, all licensed customers will be notified via email. The update, as well as instructions for installation, will be made available for electronic distribution, usually via the Internet. 

Premium Support Services Ė ASP and other customers requiring extended service hours and a faster response time may subscribe to KMSIís premium support services.  For a fee of $2,000.00/month, you will have access to a live support representative 24 hours a day, 7 days a week, including holidays.   Premium Support subscribers will be provided with a separate email address to contact support.  The target response time for all calls initiated to Premium Support is four hours.  As with KMSIís standard support service, Premium Support subscribers may designate up to three customer service points of contact to access this service.  End user support is not included with Premium Support. 

KMSI reserves the right from time to time to revise this support policy to better meet the needs of our customers.   Licensed customers of KMx and other KMSI products will receive notice of KMSIís intent to change this policy at least 7 calendar days before the proposed change is to take effect.  Customers subscribing to Premium Support services will receive at least 30 days advance notice of any intent to change the Premium Support practices.

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Call (866) 501-5674 for information or to schedule a demonstration.
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